Account access
Phone number, profile, sign-in, verification, and account update questions.
Support
Help for customers, hosts, accounts, payments, and privacy.
Use this page to find common help topics, contact support, read the privacy policy, or request account deletion.
Contact email
For support, account help, privacy questions, host questions, or deletion requests, email the BantuNet support team.
Email supportImportant links
Help topics
Common reasons to contact support.
Payments and wallet
Package purchases, wallet records, receipts, adjustments, and payment questions.
Connection issues
Problems finding a host, connecting to a hotspot, or using a purchased package.
Host support
Hotspot setup, verification, packages, safety rules, and payout questions.
Account deletion
Request deletion of your BantuNet account and associated data.
Privacy and safety
Privacy policy questions, data rights, verification photos, and security concerns.
FAQ
Frequently asked questions
What is BantuNet?+
BantuNet is a Wi-Fi sharing platform that helps people buy internet packages from nearby verified hosts.
How do I find a nearby host?+
Open the BantuNet app, allow location access, review available verified hosts near you, choose a package, and connect after payment.
How do hosts earn?+
Approved hosts offer standard internet packages through their hotspots and earn when customers buy access.
Are payments secure?+
BantuNet uses trusted payment services and wallet records to help process purchases, payouts, and package access securely.
Can I delete my account?+
Yes. You can request account deletion by emailing support@bantunet.org with the phone number linked to your account.
Which countries does BantuNet support?+
BantuNet is designed for markets where affordable neighborhood internet access can help more people get online. Supported countries can expand over time.